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Why would we want to go with your company to protect
our data ?.
A., Simply put
we think we are better, or just as good as other named companies
and we are less expensive / Gb of data stored. We now can
manage your backup data via our new Central Management Software, so
we can actively manage your backup jobs. We have less employees
which translates to better overall security. We are HIPAA
approved. Our Server Farm utilizes state of the art hardware
techniques that ensure fault tolerances to our clients encrypted
data that we store. This data is then duplicated two more
times on site and once off site for redundancy thru our 10GB network
2) Q., How do I access my
data to restore a file. ? A.,
There are a couple of ways to access your data. If you want to
restore a file from the machine that has the backup software
running, go to the "restore" tab and choose your file and click
restore. If you want to access your data from a separate
computer, you can go to our site and log into the "WBR - Web Base
Restore" feature. The other option is to re-install the
client software shown to the right and then restore your files using
the restore tab.
Q., My amount of data
that is being stored on your servers seems to be getting bigger but
I do not add that many new files ?
A., Using your backup client you can view and delete
files off of our servers using the "delete" tab to reduce and manage
files that you do not need to protect, Or there is a setting in the
advanced part of the device tab. "Send deleted file lists to
the backup Server", turn this function to "on". If you delete
a file, the file will then be deleted from our servers in 30 days.
By default we keep 30 days of file revisions so you have the option
of restoring that same file 30 different ways. This feature is
used for accidental "Saves" that crush the original file when
you want a "Save As", Virus or file corruptions or if you just
want to restore the data of your file to a previous time. You
have the option to
customizable this feature from 14 to 180 days. Call for more information
to have this setting changed on our servers.
Q., My backup
doesn't seem to finish. A., There are a number of
reasons this may be occurring. Your computer maybe going to
sleep or going into hibernation mode. Consider turning
off or extending the hibernation mode to 120 min. Do not turn
off your computer or if you are using a Laptop, do NOT close the